This website is operated by Twin Flame Hair Studio, located at:
📍 Suite 7/19 Grattan Street, Prahran, VIC, Australia 3181
📧 kye@twinflamehair.com.au
📞 0490 143 231

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These Terms apply to all users of our website, including browsers, clients, and customers who purchase products or services online or in-salon.

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By using our website, you agree that:

• You are at least 18 years old or have permission from a parent or guardian.

• You will use this site only for lawful purposes and in accordance with these Terms.

• You will not use our site to engage in any fraudulent or harmful activity.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe there has been a violation of these Terms.

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We take care to ensure all product descriptions, prices, and images on our website are accurate and up to date.
However, minor variations (such as packaging or colour) may occur due to supplier changes or display differences.

All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless stated otherwise.

We reserve the right to modify or discontinue products at any time without notice.

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When placing an order, you agree that:

• All information provided is accurate and complete.

• You are authorised to use the payment method provided.

• Orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order, particularly in cases of suspected fraud or pricing errors.

Payments are securely processed through Wix Payments (or your selected payment gateway). We do not store or have access to your full payment information.

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Orders are processed and shipped in accordance with our Shipping Policy.
Delivery times are estimates and may vary depending on postal carrier performance and external factors.

Once your order has been dispatched, we are not responsible for delays caused by postal services or other third parties.

Please refer to our Shipping Policy for full details.

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We handle returns, exchanges, and refunds in line with the Australian Consumer Law and our Refunds & Returns Policy.

If a product is faulty, damaged, or not as described, please contact us promptly at kye@twinflamehair.com.au

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Gift vouchers or e-gift cards purchased from Twin Flame Hair Studio:

• Are valid for [insert validity period — typically 1 years from the date of purchase.

• Cannot be redeemed for cash.

• Must be presented at the time of booking or purchase.

• Cannot be replaced if lost, stolen, or expired.

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Appointments can be made online, via instagram dm, text message, or in person.
We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Late cancellations or missed appointments may result in a cancellation fee, at our discretion.

Repeated no-shows may affect future booking eligibility.

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All content on this website, including text, images, logos, graphics, and layout, is the property of Twin Flame Hair Studio or its content suppliers and is protected by Australian copyright and trademark laws.

You may not reproduce, distribute, or modify any content from this site without prior written consent.

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To the maximum extent permitted by law, Twin Flame Hair Studio will not be liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or services.

Nothing in these Terms limits your rights under the Australian Consumer Law.

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Your privacy is important to us.
Please review our Privacy Policy for information on how we collect, use, and protect your personal data in compliance with Australian privacy laws.

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We may update or modify these Terms at any time. The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

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If you have any questions or concerns about these Terms, please contact us:

📧 kye@twinflamehair.com.au

📞 0490 143 231
🏬 Twin Flame Hair Studio
Suite 7/19 Grattan Street, Prahran, VIC, Australia 3181