Privacy Policy
Last Updated: 11.Nov.2025
Twin Flame Hair Studio & Twin Flame Store (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including our online store and any related services (collectively, the “Site”).
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Site.
Information We Collect
We collect information that you voluntarily provide to us and information automatically collected through your use of the Site.
Personal Information
When you make a purchase, book an appointment, or create an account, we may collect:
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Name
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Contact details (email address, phone number, postal address)
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Payment details (processed securely by our payment provider)
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Account login details (if you create an account)
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Appointment or service preferences
Automatically Collected Information
When you visit our Site, certain information may be automatically collected, such as:
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IP address and browser type
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Device information
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Pages visited and time spent on the site
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Cookies and similar tracking technologies (see Section 6)
How We Use Your Information
When you visit our Site, certain information may be automatically collected, such as:
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IP address and browser type
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Device information
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Pages visited and time spent on the site
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Cookies and similar tracking technologies (see Section 6)
Sharing Your Information
We respect your privacy and only share your information when necessary. Your data may be shared with:
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Service providers (e.g., payment processors, booking systems, delivery companies)
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Wix.com (as our website host and service platform)
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Legal authorities, if required by law
These third parties are only given the information necessary to perform their services and are required to protect your data.
We do not sell or rent your personal information.
Data Retention
We keep your personal information for as long as necessary to provide our services, fulfill orders, or comply with legal requirements. When no longer needed, we securely delete or anonymize your data.
Your Rights
Depending on your location, you may have the right to:
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Access, update, or delete your personal information
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Withdraw consent for marketing communications
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Request a copy of the data we hold about you
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Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at kye@twinflamehair.com.au
Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
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Enable website functionality
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Analyze site performance and usage
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Personalize your experience
You can manage cookie preferences in your browser settings. Disabling cookies may affect the Site’s functionality.
Security
We take reasonable measures to protect your personal data, including the use of secure servers and encryption where applicable. However, no online platform is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us so we can delete it.
Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Twin Flame Hair Studio
Suite 7/19-20 Grattan Street, Prahran
Email: kye@twinflamehair.com.au
Phone: 0490 143 231
